Punjab National Bank Clerk Marketing & Computer Knowledge Solved Paper 2010

Punjab National Bank Clerk Exam. 2010
Marketing & Computer Knowledge Solved Paper

1. Marketing function includes—

• Designing new products
• Advertisements
• Publicity
• After sales service
• All of these

2. Lead generation can be resorted to by browsing—

• Telephone directories
• Yellow pages
• Internet sites
• List of existing customers
• All of these

3. Effective selling skills depend on—

• Effective lead generation
• Sales Call Planning
• Territory Allocation
• Effective communication skills
• All of these

4. Market Information means—

• Knowledge level of marketing staff
• Information about marketing staff
• Information regarding Share market
• Knowledge of related markets
• All of these

5. Marketing channels mean—

• Delivery period
• Delivery time
• Delivery outlets
• Delivery place
• All of these

6. ‘Buyer Resistance’ means—

• Buyer’s interest in the product being sold
• Buyer fighting with the seller
• Buyer’s hesitation in buying the product
• Buyer becoming a seller
• Buyer buying the product

7. Marketing is the function of—

• Sales persons
• Production Department
• Planning Department
• Team leaders
• A collective function of all staff

8. A DSA means—

• Direct Service Agency
• Direct Selling Agent
• Double Selling Agent
• Distribution Agency
• None of these

9. Service Marketing is resorted to in—

• All manufacturing companies
• All production houses
• Export units
• Insurance companies and banks
• All of these

10. Marketing is—

• A skilled person’s job
• A one day function
• A one time act
• Required only when a new product is launched
• None of these

11. Market share refers to—

• Share market prices
• Price fluctuation in the market
• Share issue floated by the company
• Share of wallet
• Share of business of the company as compared to peers

12. Service Marketing is the same as—

• Internet marketing
• Telemarketing
• Internal Marketing
• Relationship Marketing
• All of these

13. Current Accounts can be freely opened by ………… Find the incorrect answer.

• All NRIs
• All businessmen
• Government departments
• Firms and Companies
• HUFs

14. Buyer Resistance can be overcome by—

• Cordial relation between buyer and seller
• Good negotiation
• Persuasive communication
• Good after sales service
• All of these

15. Cross-selling is useful for canvassing—

• Current Accounts
• Fixed Deposit Accounts
• Student loans
• Car loans
• All of these

16. Market segmentation helps to determine—

• Target groups
• Sale price
• Profit levels
• Product life cycle
• All of these

17. The target group for Car loans is—

• Auto manufacturing companies
• Car dealers
• Taxi drivers
• Car purchasers
• All of these

18. The best promotional tool in any marketing is—

• e-promotion
• Public Relations
• Viral marketing
• Word of mouth publicity
• Advertisements

19. Customization results in—

• Customer exodus
• Customer retention
• Customer complaints
• All of these
• None of these

20. The target group for Education Loans is—

• All parents
• All Professors
• All Research Scholars
• All Tutorial Colleges
• All College Students

21. Find the correct sentence.

• Higher the price, higher are the sales
• More sales persons lead to more sales
• Mission statement is part of a Market Plan
• Better sales incentives means better performance
• All customers are profitable customers

22. Good marketing strategy envisages good and proper—

• Product development
• Promotion and Distribution
• Pricing
• Relationship management
• All of these

23. Savings Accounts can be opened by—

• All individuals fulfilling KYC norms
• All individuals earning more than Rs. 1,00,000 per annum
• All individuals above the age of 18
• All salaried persons only
• All students below the age of 18

24. Situation Analysis is useful for—

• SWOT Analysis
• Analysis of Sales person’s performances
• Analysis of capital markets
• All of these
• None of these

25. Information that comes from an external source and fed into computer software is called—

• Input
• Output
• Throughput
• Reports
• None of these

26. With a CD you can—

• Read
• Write
• Neither Read nor Write
• Both Read and Write
• None of these

27. Errors in a computer program are referred to as—

• bugs
• mistakes
• item overlooked
• blunders
• None of these

28. Which of the following are computers that can be carried around easily ?

• Laptops
• Supercomputers
• PCs
• Minicomputers
• None of these

29. What menu is selected to change font and style ?

• Tools
• File
• Format
• Edit
• None of these

30. Where is the disk put in a computer ?

• In the hard drive
• In the disk drive
• Into the CPU
• In the modem
• None of these

31. A computer’s hard disk is—

• an arithmetic and logical unit
• computer software
• operating system
• computer hardware
• None of these

32. A compiler is used to translate a program written in—

• a low level language
• a high level language
• assembly language
• machine language
• None of these

33. In programming, you use the following keys—

• Arrow keys
• Function keys
• Alpha keys
• page up and Page Down keys
• None of these

34. Which keys enable the input of numbers quickly ?

• Function keys
• The numeric keypad
• Ctrl, shift and alt
• Arrow keys
• None of these

35. Files are organized by storing them in—

• tables
• databases
• folders
• graphs
• None of these

36. The secret code that restricts entry to some programs—

• entry-code
• passport
• password
• access-code
• None of these

37. Advertisements are not required in—

• Public Sector banks
• Private Sector banks
• Government concerns
• Profit making companies
• None of these

38. The most common method of entering text and numerical data into a computer system is through the use of a—

• plotter
• scanner
• printer
• keyboard
• None of these

39. Computer programs are also known as—

• operating systems
• documents
• peripherals
• applications
• None of these

40. A collection of unprocessed items is ………

• information
• data
• memory
• reports
• None of these

41. ……… is when the more power-hungry components, such as the monitor and the hard drive, are put in idle.

• Hibernation
• Power down
• Standby mode
• The shutdown procedure
• None of these

42. ……… is the process of dividing the disk into tracks and sectors.

• Tracking
• Formatting
• Crashing
• Allotting
• None of these

43. A saved document is referred to as a ………

• file
• word
• folder
• project
• None of these

44. Which of the following is the largest unit of storage ?

• GB
• KB
• MB
• TB
• None of these

45. The operating system is the most common type of ……… software.

• communication
• application
• system
• word-processing
• None of these

46. A ……… is approximately one billion bytes.

• kilobyte
• bit
• gigabyte
• megabyte
• None of these

47. A scanner scans—

• Pictures
• Text
• Both Pictures and Text
• Neither Pictures nor Text
• None of these

48. Dumb terminals have terminals and —

• Mouse
• Speakers
• Keyboard
• Mouse or Speakers
• None of these

49. The portion of the CPU that coordinates the activities of all the other computer components is the—

• motherboard
• coordination board
• control unit
• arithmetic logic unit
• None of these

50. A repair for a known software bug, usually available at no charge on the Internet, is called a(n)—

• version
• patch
• tutorial
• FAQ
• None of these

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Banking,Railway, SSC, Exam General Awareness Sample Questions

General Awareness Sample Question Answers

For IBPS, Banking, Railways, SSC, PSC, ITI TO Examinations

1. Who bagged the men's title at the 63rd National Senior Squash championship on July 12, 2015?

1. Saurav Ghosal
2. Harinder Pal Singh Sandhu
3. Saurabh Nayar
4. Sanjay Rajpal
5. None of the above

2. Sriram Kalyanaraman has been appointed as Managing Director and Chief Executive Officer of?

1. IDBI Bank
2. NHB
3. SIDBI
4. IFCI
5. Corporation Bank

3. Who won the 2015 Wimbledon Men's singles tennis championship on July 12, 2015?

1. Roger Federer
2. Richard Gasquet
3. Novak Djokovic
4. Andy Murray
5. Marin Cilic

4. The seventh BRICS Summit was held in July 2015 in?

1. Durban
2. Fortaleza
3. Sanya
4. Ufa
5. Yekaterinburg

5. The headquarters of the United Nations Environment Programme is in?

1. Washington
2. Geneva
3. Zurich
4. Nairobi
5. None of the above

6. Who won the Best Director award at the 87th Academy Awards ceremony on February 22, 2015?

1. Bennett Miller
2. Wes Anderson
3. Morten Tyldum
4. Alejandro Gonzalez Inarritu
5. Richard Linklater

7. The first National Tribal Festival "VANAJ" was held in February 2015 in?

1. Shillong
2. New Delhi
3. Agartala
4. Kohima
5. Raipur

8. The Union Government has constituted a High Level panel to suggest a framework to assess Corporate Social Responsibility (CSR) activities undertaken by companies under the Companies Act, 2013. The panel is headed by?

1. Anil Baijal
2. Deepak Nayyar
3. Onkar S. Kanwar
4. Kiran Karnik
5. None of the above

9. The first Renewable Energy Global Investors Meet & Expo (REInvest 201was held in February 2015 in?

1. Mumbai
2. Srinagar
3. Kolkata
4. New Delhi
5. Gandhinagar

10. Which was the partner country for RE-Invest 2015?

1. France
2. USA
3. Germany
4. Japan
5. UK

11. Dhanak, a Hindi film, was honored with The Grand Prix of the Generation Kplus International Jury for the best feature length film at the 65th Berlin International Film Festival in February 2015. Dhanak was directed by?

1. Priyadarshan
2. Shekhar Kammula
3. Nagesh Kukunoor
4. Prakash Jha
5. Madhur Bhandarkar

12. Who was awarded the inaugural Charleston-EFG John Maynard Keynes Prize 2015?

1. Paul Krugman
2. Amartya Sen
3. Venkatraman Ramakrishnan
4. Jean Dreze
5. None of these

13. A ceasefire deal was reached between Russia and Ukraine on February 12, 2015 in?

1. Minsk
2. Paris
3. Kiev
4. Berlin
5. Moscow

14. A Special Investigation Team (SIT) was constituted on February 12, 2015 to reinvestigate the 1984 anti-Sikh riot cases. The SIT is headed by?

1. Rakesh Kapoor
2. Pramod Asthana
3. Kumar Gyanesh
4. Alok Joshi
5. None of the above

15. The Prime Minister Narendra Modi launched Soil Health Card (SHC) scheme on February 19, 2015 in Suratgarh in?

1. Haryana
2. Gujarat
3. Rajasthan
4. Uttar Pradesh
5. Himachal Pradesh

16. The Y. Nayudamma Memorial Award for the year 2014 was given to?

1. Tessy Thomas
2. Geeta Varadan
3. A. Sivathanu Pillai
4. Both 1 and 2
5. All 1, 2 and 3

17. Which of the following teams topped the medals tally with 91 gold medals at the 35th National Games in Kerala?

1. Services
2. Kerala
3. Haryana
4. Maharashtra
5. Punjab

18. Who won the Indian Open golf title in February 2015?

1. S.S.P. Chowrasia
2. Siddikur Rahman
3. Anirban Lahiri
4. Jyothi Randhawa
5. None of the above

19. Yash Bharti Samman is given for excellence in literature, fine arts, folk and classical music and sports. It is the highest civilian award of?

1. Bihar
2. Uttar Pradesh
3. Himachal Pradesh
4. Haryana
5. Rajasthan

20. Who has been conferred the Yash Bharti Samman?

1. Shekar Gupta
2. Saina Nehwal
3. Vinod Mehta
4. Susheel Kumar
5. Arunima Sinha

21. The first World Ocean Science Congress (WOSC) was held in February 2015 in?

1. Kochi
2. Panaji
3. Kolkata
4. Kandla
5. Tuticorin

22. The Energy and Resources Institute (TERI) was established in 1974. It is located in?

1. Pune
2. New Delhi
3. Kolkata
4. Guwahati
5. Chennai

23. The Economic Survey 2014-15 was prepared by the Chief Economic Adviser?

1. Rajiv Mehrishi
2. Arvind Mayaram
3. Arvind Subramanian
4. Kaushik Basu
5. None of the above

24. The Union Minister for Health & Family Welfare has declared which of the following days as the National Deworming Day?

1. February 8
2. February 10
3. February 9
4. February 7
5. February 6

25. Ruthvika Shivani is the women's national champion in?

1. Chess
2. Tennis
3. Badminton
4. Table Tennis
5. Archery

26. Sajan Prakash was the Best Performer in the men's section at the 35th National Games. He won 6 golds and 2 silver in?

1. Athletics
2. Swimming
3. Gymnastics
4. Shooting
5. Boxing

27. Which team won the 3rd edition of the Hockey India League in February 2015?

1. Ranchi Rays
2. Jaypee Punjab Warriors
3. Delhi Waveriders
4. Uttar Pradesh Wizards
5. None of the above

28. Identify the mismatched pair? Tennis Player Country

1. Rafael Nadal Spain
2. Roger Federer Switzerland
3. Novak Djokovic Serbia
4. Stanislas Wawrinka Russia
5. Andy Murray Great Britain

29. Who won the ATP Challenger Delhi Open tennis title in New Delhi in February 2015?

1. Yuki Bhambri
2. Somdev Devvarman
3. Leander Paes
4. Rohan Bopanna
5. None of the above

30. The 36th National Games will be played in 2016 in?

1. Manipur
2. Karnataka
3. Goa
4. Telangana
5. Haryana

31. The 15th Delhi Sustainable Development Summit (DSDS) was organized in February 2015 by?

1. IISER
2. CCMB
3. IICT
4. TISS
5. TERI

32. India's first fenced elephant sanctuary will come up in?

1. Kerala
2. Karnataka
3. Tamil Nadu
4. Odisha
5. Maharashtra

33. The 14th Finance Commission recommended what percent devolution of divisible funds to States?

1. 32%
2. 35%
3. 40%
4. 42%
5. 37%

34. Facebook has tied up with which company in India to provide basic internet services on mobile for free?

1. Idea
2. Airtel
3. Reliance Communications
4. Vodafone
5. None of these

35. Lydia Ko is a professional golfer from?

1. Singapore
2. Australia
3. China
4. Japan
5. New Zealand

36. "Ammu", the mascot of the 35th National Games is?

1. Lion
2. Elephant
3. Peacock
4. The Great Hornbill
5. Rabbit

37. King Faisal International Prize is given by which of the following countries?

1. Iran
2. Iraq
3. UAE
4. Indonesia
5. Saudi Arabia

38. Lala Lajpat Rai was associated with the foundation of?

1. State Bank of India
2. Allahabad Bank
3. Central Bank of India
4. Punjab National Bank
5. Indian Bank

39. Kampala is the capital of which of the following African countries?

1. Rwanda
2. Kenya
3. Lesotho
4. Ethiopia
5. Uganda

40. CIBIL as a credit bureau caters to:

1. Consumer segments
2. Commercial segments
3. Both commercial and consumer segments
4. Nationalized Banks only
5. Private Banks only

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