State Bank of India (Clerk)
SBI Clerk Exam-2011
Marketing Aptitude & Computer Knowledge
Q.1.An email account includes a storage area, often called a(n) __- attachment
- hyperlink
- mailbox
- IP address
- None of these
- processed
- graphs
- information
- presentation
- None of these
- Windows
- System Software
- DBMS
- Application Software
- None of these
- CPU
- Memory
- Storage
- File
- None of these
- personal computer
- mainframe
- workstation
- server
- None of these
- output device
- input device
- storage device
- processing device
- None of these
- digital device
- system add-on
- disk pack
- peripheral device
- None of these
- programs
- processors
- input devices
- memory modules
- None of these
- factory
- operating room
- waiting room
- planning room
- None of these
- low-level
- computer
- system programming
- high-level
- None of these
- Sequential access
- Random access
- Quick access
- All of the above
- None of these
- data migration rate
- data digitizing rate
- data transfer rate
- data access rate
- None of these
- converter
- compiler
- interpreter
- instruction
- None of these
- kilobyte
- megabyte
- gigabyte
- terabyte
- None of these
- Benches for customers to sit
- Benches for salesmen to sit
- Products displayed on a bench
- Set standards
- All of the above
- a meeting place for DSAs
- a Training Centre for DSAs
- a meeting place for customers
- Data Centre
- a back office set up where customer queries are answered
- Lead generation, Call, Presentation & Sale
- Sale, Presentation, Lead generation & Call
- Presentation, Lead generation, Sale & Call
- Lead Generation, Call, Sale & Presentation
- There is no sequence required
- Individuals
- Institutions
- Builders
- All of these
- None of these
Q.19.To 'Close a Call' means __
- 'To end the conversation
- To put the phone down
- To close the doors
- To clinch the sale
- To close the business
Q.20.A __ is an additional set of commands that the computer displays after you make a selection from the main menu.
- dialog box
- sub-menu
- menu selection
- All of the above
- None of these
Q.21.Information kept about a file includes ----
- print settings
- deletion date
- (1) & (2) only
- size
- None of these
Q.22. __ provides process & memory management services that allow two or more tasks,jobs, or programs to run simultaneously.
- Multitasking
- Multithreading
- Multiprocessing
- Multi-computing
- None of these
- arithmetic
- ASCII
- algorithm-based
- logarithm-based
- None of these
- application system
- hardware system
- software system
- operating system
- (None of these
- Tailor-made products for each customer
- Customers selling goods
- Tailor-made products for each staff
- A selling process
- None of these
- Calling On a salesperson
- Calling on a customer
- Making a phone-call
- Telemarketing
- None of these
- upgrading
- processing
- batching
- utilizing
- None of these
- deciding marketing strategies
- deciding Product strategies
- deciding pricing strategies
- All of these
- None of these
- all colleges
- all parents
- research scholars
- meritorious students seeking higher education
- all of these
- Selling with a cross face
- Cross country marketing
- Selling other products to existing customers
- Selling to friends
- Selling to employees
- Preferential marketing
- Targeting existing clients
- Identifying prospects
- Knowing customers' tastes
- All of the above
- Newborn babies
- students
- parents
- businessman
- all of the above
- segmenting by age
- segmenting by income
- segmenting geographically
- all of these
- none of these
- all auto drivers
- all auto dealers
- all car owners
- any individual needing a car
- all of these
- knowledge of industries
- knowledge of households
- knowledge of peers
- knowledge of customers' tastes
- All of these
- Cash withdrawals
- Purchase of air tickets
- Purchase of consumable items from retail outlets
- All of these
- None of these
- any farmer
- farm laborers
- any individual dealing in agricultural or related activity
- farmers societies
- all of these
- existing cardholders
- all graduates
- all minors
- individuals with taxable income
- all of these
- segmenting the salesmen
- segmenting the employees
- segmenting the customers as per their Heeds
- segmenting the products
- All of these
- a group of sellers
- a group of buyers
- a group of products
- a group of persons to whom sales should be focused
- all of these