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State Bank of India (Clerk) 

SBI Clerk Exam-2011

Marketing Aptitude & Computer Knowledge

Q.1.An email account includes a storage area, often called a(n) __

• attachment
• hyperlink
• mailbox
• IP address
• None of these

Q.2.Data becomes __ when it is presented in a format that people can understand and use.

• processed
• graphs
• information
• presentation
• None of these

Q.3.A set of computer programs that helps a computer monitor itself & function more efficiently is a/an __

• Windows
• System Software
• DBMS
• Application Software
• None of these

Q.4.An area of a computer that temporarily holds data waiting to be processed is __

• CPU
• Memory
• Storage
• File
• None of these

Q.5.A __ is a microprocessor-based computing device.

• personal computer
• mainframe
• workstation
• server
• None of these

Q.6.You use a(n) __ , such as a keyboard or mouse, to input information.

• output device
• input device
• storage device
• processing device
• None of these

Q.7.The term __ designates equipment that might be added to a computer system to enhance its functionality.

• digital device
• system add-on
• disk pack
• peripheral device
• None of these

Q.8.The instructions that tell a computer how to carry out the processing tasks are referred to as computer __

• programs
• processors
• input devices
• memory modules
• None of these

Q.9.RAM can be thought of as the __ for the computer's processor.

• factory
• operating room
• waiting room
• planning room
• None of these

Q.10.C, BASIC, COBOL, and Java are examples of __ languages.

• low-level
• computer
• system programming
• high-level
• None of these

Q.11. __ is the ability of a device to "jump" directly to the requested data.

• Sequential access
• Random access
• Quick access
• All of the above
• None of these

Q.12.The __ is the amount of data that a storage device can move from the storage medium to the Computer per second.

• data migration rate
• data digitizing rate
• data transfer rate
• data access rate
• None of these

Q.13.A __ converts all the statements in a program in a single batch & the resulting collection of instructions is placed in a new file.

• converter
• compiler
• interpreter
• instruction
• None of these

Q.14.One thousand bytes is a __

• kilobyte
• megabyte
• gigabyte
• terabyte
• None of these

Q.15.'Benchmark' means __

• Benches for customers to sit
• Benches for salesmen to sit
• Products displayed on a bench
• Set standards
• All of the above

Q.16.A Call Centre is __

• a meeting place for DSAs
• a Training Centre for DSAs
• a meeting place for customers
• Data Centre
• a back office set up where customer queries are answered

Q 17.The sequence of a sales process is __

• Lead generation, Call, Presentation & Sale
• Sale, Presentation, Lead generation & Call
• Presentation, Lead generation, Sale & Call
• Lead Generation, Call, Sale & Presentation
• There is no sequence required

Q.18.Home loans are granted to -

• Individuals
• Institutions
• Builders
• All of these
• None of these

Q.19.To 'Close a Call' means __

• 'To end the conversation
• To put the phone down
• To close the doors
• To clinch the sale
• To close the business

Q.20.A __ is an additional set of commands that the computer displays after you make a selection from the main menu.

• dialog box
• sub-menu
• menu selection
• All of the above
• None of these

Q.21.Information kept about a file includes ----

• print settings
• deletion date
• (1) & (2) only
• size
• None of these

Q.22. __ provides process & memory management services that allow two or more tasks,jobs, or programs to run simultaneously.

• Multitasking
• Multithreading
• Multiprocessing
• Multi-computing
• None of these

Q.23.The ALU performs __ operations.

• arithmetic
• ASCII
• algorithm-based
• logarithm-based
• None of these

Q.24.A (n) __ is software that helps a computer control itself to operate efficiently and keep track of data.

• application system
• hardware system
• software system
• operating system
• (None of these

Q.25.'Customization' means __

• Tailor-made products for each customer
• Customers selling goods
• Tailor-made products for each staff
• A selling process
• None of these

Q.26.A 'Call' in Marketing language means __

• Calling On a salesperson
• Calling on a customer
• Making a phone-call
• Telemarketing
• None of these

Q.27.Computers manipulate data in many ways, and this manipulation is called __

• upgrading
• processing
• batching
• utilizing
• None of these

Q.28.A Marketing Survey is required for __

• deciding marketing strategies
• deciding Product strategies
• deciding pricing strategies
• All of these
• None of these

Q.29.The Target Group for Education Loans is ----

• all colleges
• all parents
• research scholars
• meritorious students seeking higher education
• all of these

Q.30.Cross-selling means __

• Selling with a cross face
• Cross country marketing
• Selling other products to existing customers
• Selling to friends
• Selling to employees

Q.31.Market Segmentation is useful for---

• Preferential marketing
• Targeting existing clients
• Identifying prospects
• Knowing customers' tastes
• All of the above

Q.32.The Target Group for Savings Deposit Accounts is __

• Newborn babies
• students
• parents
• businessman
• all of the above

Q.33.Market Segmentation can be resorted to by means of __

• segmenting by age
• segmenting by income
• segmenting geographically
• all of these
• none of these

Q.34.The Target Group for a Car Loan is---

• all auto drivers
• all auto dealers
• all car owners
• any individual needing a car
• all of these

Q.35.Market information means---

• knowledge of industries
• knowledge of households
• knowledge of peers
• knowledge of customers' tastes
• All of these

Q.36.Credit cards are used for-

• Cash withdrawals
• Purchase of air tickets
• Purchase of consumable items from retail outlets
• All of these
• None of these

Q.37.The Target Group for Agricultural Loans is __

• any farmer
• farm laborers
• any individual dealing in agricultural or related activity
• farmers societies
• all of these

Q.38.The Target Group for Credit Cards is----

• existing cardholders
• all graduates
• all minors
• individuals with taxable income
• all of these

Q.39.Market Segmentation means __

• segmenting the salesmen
• segmenting the employees
• segmenting the customers as per their Heeds
• segmenting the products
• All of these

Q. 40. A 'Target Group' means---

• a group of sellers
• a group of buyers
• a group of products
• a group of persons to whom sales should be focused
• all of these

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